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Last Updated: TERMS OF USE
Our UK Website Terms of Use have changed.
We have updated our UK Website Terms of Use to make them easier to read and to reflect changes in our ways of doing business. Key updates include:
- how we notify you of changes to these terms;
- clarifications on Website availability and content updates;
- expanded rules on acceptable use, prohibited conduct and other restrictions;
- revised licence terms for user-generated content;
- additional provisions for video content; and
- updates to our liability and governing law provisions.
CONTENTS
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INTRODUCTION
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ELIGIBILITY
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OTHER APPLICABLE TERMS
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CHANGES TO THESE TERMS
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CHANGES TO OUR WEBSITE AND ITS CONTENT
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ACCESSING OUR WEBSITE
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YOUR ACCOUNT AND PASSWORD
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ACCEPTABLE USE OF OUR WEBSITE
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INTELLECTUAL PROPERTY
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NO TEXT OR DATA MINING, OR WEB SCRAPING
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NO RELIANCE
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THIRD PARTY USER-GENERATED CONTENT
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USER-GENERATED CONTENT
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OUR USE OF PERSONAL DATA
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LIMITATION OF LIABILITY
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LINKS
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LINKING TO OUR WEBSITE
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VIRUSES
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OTHER IMPORTANT TERMS
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GOVERNING LAW AND JURISDICTION
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LOCAL LAWS AND REGULATIONS
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CONTACT US
1. INTRODUCTION
1.1. Thank you for accessing garnier.co.uk. Please read these terms and conditions of use (the "Terms of Use") carefully before using our website which is operated by L'Oréal (UK) Limited, registered in England and Wales under company number 00271555, whose registered office and main trading office is at Gateway Central, 187 Wood Lane, London, W12 7SA. Our VAT number is 438506540. In these Terms of Use, the terms “L'Oréal”, “we”, “us” or “our” refer to L'Oréal (UK) Limited, and “you” refers to you, the user of the Website.
1.2. These Terms of Use (together with any documents referred to in them) tell you the terms of use on which you make use of our website, whether as a guest or a registered user, and any services provided to you from, or via, our website. Use of our Website includes accessing, browsing, or registering to our website.
1.3. By using our website, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our website. We recommend that you print a copy of these Terms of Use for future reference.
2. ELIGIBILITY
2.1. To access and use this Website you need to be an adult of at least 18 years old. If you are a minor, your parents' prior authorisation will be required.
2.2. You may freely use the Website, without being required to sign in or create an account.
3. OTHER APPLICABLE TERMS
3.1. If you purchase goods from our Website, our Terms of Sale will apply to the sales.
3.2. From time to time we may run competitions and promotions via our Website. Separate terms and conditions may be posted (where applicable) that govern these competitions and promotions.
3.3. [The following documents also form part of, and are governed by, these Terms of Use:
3.4. In the event of any conflict between the provisions of our different terms, the following order of precedence will apply: (a) Terms of Sale; (b) Terms of Use; and (c) Privacy Policy.
4. CHANGES TO THESE TERMS
From time to time we may modify these Terms of Use. We will give you reasonable prior notification of any significant changes we make to these Terms of Use. Each time you use the Website, please check this page to ensure you understand the terms that apply at that time. Your use of our Website following any change constitutes your agreement to follow and be bound by these Terms of Use as amended. If at any time you do not wish to accept the Terms of Use, you may not use our Website.
5. CHANGES TO OUR WEBSITE AND ITS CONTENT
5.1. We may update our Website from time to time, and may change the content at any time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.
5.2. Although we make reasonable efforts to update the content on our Website, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it.
5.3. We do not guarantee that our Website, or any content on it, will be free from errors or omissions and users should verify the accuracy of information before relying on it.
6. ACCESSING OUR WEBSITE
6.1. Our Website is made available free of charge.
6.2. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may need to suspend, restrict, discontinue or withdraw access to or availability of all or any part of our Website at times for technical or maintenance purposes, or for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. We will not be liable to you if for any reason our Website (including any feature on it) is unavailable at any time, or for any period.
6.3. Internet and IT or telecommunication networks are not error-free and interruptions and failures can occur. We cannot provide any guarantee in this regard and will not therefore be held liable for any damage that may relate to the use of the Internet and IT or telecommunication networks, including, without limitation:
6.4. You are responsible for making all arrangements necessary for you to have access to our Website. We do not warrant that our Website is compatible with your computer equipment or that our Website or its server is free of errors or viruses, worms or "Trojan horses" and we are not liable for any damage you may suffer as a result of such destructive features.
6.5. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.
7. YOUR ACCOUNT AND PASSWORD
7.1. Access to the Website as a whole and/or certain sections of the Website may require the use of PIN codes or passwords. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
7.2. We may limit the number of attempts you make to access the Website and/or certain sections of the Website in order to prevent any fraudulent use of such codes. Please inform us of any fraudulent use that you may become aware of. In the event of any breach of the rules set out in these Terms of Use or if in our reasonable opinion you have failed to comply with these Terms of Use, we have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time.
7.3. If you know or suspect that anyone other than you knows your user identification code, password, or any other piece of information provided as part of our security procedures, you must promptly notify us at UKConsumerAdvice@loreal.com.
8. ACCEPTABLE USE OF OUR WEBSITE
8.1. You may only use our Website for lawful purposes and in accordance with these Terms of Use (including the Acceptable Standards set out in Section 13 below).
8.2. You must not use our Website:
8.3. You also agree:
9. INTELLECTUAL PROPERTY
9.1. We are the owner, or licensee, of all intellectual property rights in our Website, and in the material published on it (including, but not limited to text, content, software, database rights, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material) (the "Content"). The Content is protected by copyright laws and other intellectual property regimes and treaties around the world. All such rights are reserved.
9.2. You acquire no rights or licences in or to our Website and/or the Content other than the limited right to use our Website in accordance with these Terms of Use and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of our Website.
9.3. We allow limited downloads of extracts of any Content or page(s) from our Website for your personal use only if you satisfy the following criteria:
9.4. If we make part of a Website available to you which enables you to edit a picture (especially in order to virtually test a product), you acknowledge and agree that use of the Website will be only for your own private use in compliance with its intended purpose and in accordance with any further restrictions or guidelines made available to you.
9.5. Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by internet, over-the-air television, or radio broadcast) the Content or any part of it. You may not make any part of our Website available as part of another website, whether by hyperlink framing on the internet or otherwise. Our Website and the information contained within it may not be used to construct a database of any kind, nor may our Website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of our Website.
9.6. You may not use any of our trademarks or trade names without our prior express, written consent, and you acknowledge that you have no ownership rights in and to any of those names and marks. You must not use any part of the Content on our Website for commercial purposes.
9.7. If you print off, copy or download, share or repost any part of our Website in breach of these Terms of Use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the Content you have made.
9.8. You agree to abide by all additional copyright notices or restrictions contained in our Website.
9.9. You agree to notify us promptly in writing if you become aware of any unauthorised access to or use of our Website by any party or of any claim that our Website or any of the contents of our Website infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.
9.10. If you would like information about obtaining our permission to use any of the Content, email your enquiry to UKConsumerAdvice@loreal.com
10. NO TEXT OR DATA MINING, OR WEB SCRAPING
10.1. You will not conduct, facilitate, authorise or permit any text, data mining or web scraping in relation to our Website or any services provided via, or in relation to, our Website for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of) any:
10.2. The provisions in this section should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).
10.3. You will not use, and we do not consent to the use of, our Website, or any data published by, or contained in, or accessible via, our Website or any services provided via, or in relation to, our Website for the purposes of developing, training, fine-tuning or validating any AI system or model or for any other purposes not explicitly set out in these Terms of Use.
10.4. This section will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
11. NO RELIANCE
11.1. While we endeavour to ensure the accuracy of the information accessed via our Website, the content of our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.
11.2. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, about the accuracy, timeliness or completeness of any information or material on our Website.
11.3. The products and services presented to you on this Website are not offered for sale but a general presentation of the range of the products and services that we distribute in the country where this Website is available.
12. THIRD PARTY USER-GENERATED CONTENT
12.1. The Website may include information and materials uploaded by other users of the Website. This information and these materials have not been verified or approved by us. The views expressed by other users on our Website are their own and do not represent our views or values.
12.2. Whenever you make use of a feature that allows you to upload content to our Website, you must comply with the Acceptable Standards below. We have the right to remove any posting you make on our Website if, in our opinion, your post does not comply with these Acceptable Standards.
12.3. Any content you upload to our Website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us, and other users of our Website, a limited licence to use, store and copy that content and to distribute and make it available to third parties.
13. USER-GENERATED CONTENT
By using this Website, you may be able to create content directly on the Website, and/or upload content such as text, photos, videos, opinions, etc. (the "User Content").
Intellectual property
13.1. We will consider any User Content you upload to our Website to be non-confidential and not protected by any trade mark, patent or copyright, that is in the public domain.
13.2. For any User Content that you upload or you post on the Website, you grant L’Oréal a:
licence to use such content on the Website and/or for the purpose of providing you with such features.
13.3. L'Oréal grants you a:
licence to use the features available on the Website in the United Kingdom. This licence is granted to you free of charge.
13.4. By uploading User Content to the Website, you represent and promise that you are the owner of, or have the necessary licences, rights, consents and permissions to use, and to authorise L'Oréal to use, such image as necessary to provide you with the Website and any associated features.
13.5. Social networks are platforms owned by third parties and, accordingly, the circulation and use of User Content via said social networks will be governed by the terms of use defined by said third parties. We therefore cannot be held responsible for any use of the content by us or any third parties in accordance with the terms of use defined by the social networks, including without limitation, in terms of the scope and duration of licensed rights, and removal of the User Content. You will be responsible for handling any third-party claims relating to the use of the User Content in accordance with the terms of use defined by the social networks.
13.6. In addition, we remind you that any User Content may be referenced on a search engine and therefore may be accessed by an audience outside the Website.
13.7. This authorisation allows us to adapt your User Content in order in any way we see fit including, but not limited to, regulatory compliance purposes whilst still respecting the original sentiment of the original User Content.
13.8. Further, the use of User Content may come with such anonymised information as your city, country or age, and/or, if you expressly authorised it, information allowing your identification such as your first name, or your alias. We have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our Website violates their intellectual property rights or their right to privacy.
Acceptable Standards
13.9. These content standards ("Acceptable Standards") apply to any and all User Content which you upload or share to our Website or generate on or contribute to our Website. They also apply to any links to our Website, and any other ways you use our Website.
13.10. You must comply with the spirit and the letter of these Acceptable Standards. The Acceptable Standards apply to each part of any contribution as well as to its whole. You promise that any User Content you provide complies with these Acceptable Standards, and you are liable to us and indemnify us for any breach of that promise. This means you will be responsible for any loss or damage we suffer as a result of your breach of this promise.
13.11. User Content must:
13.12. User Content must not:
Offences
13.13. In addition to the Acceptable Standards above, you must not upload, post, create on our Website, share or cause any uploading, posting, creation or sharing, of any of the following:
Additional provisions for video content
13.14. You must comply with our guidance on use of maturity or sensitivity ratings on video content.
13.15. For the avoidance of doubt, for any User Content in the form of video content:
Advertising
13.16. You must not upload, post, create on our Website or share User Content containing any advertising not related to us or our products, or promoting any services or web links to other Websites.
13.17. Any advertising of our brand and/or products included in a video you upload must not:
13.18. You must use the functionality provided on our Website to declare whether, as far as you know or can reasonably be expected to know, any video contains advertising, sponsorship or product placement.
13.19. Please inform us of any User Content which appears contrary to applicable legislation in force and/or to accepted standards of morality and/or the Acceptable Standards set out in these Terms of Use and/or which infringes the rights of others, by emailing us at the following address UKConsumerAdvice@loreal.com.
Suspension and Termination
13.20. We will determine, at our discretion, whether there has been a breach of these Acceptable Standards through your use of our Website. When a breach of these Acceptable Standards has occurred, we may take such action as we deem appropriate, which may result in our taking all or any of the following actions:
13.21. If you wish to contact us in relation to content you have uploaded to our Website and that we have taken down, please contact Garnier UK
14. OUR USE OF PERSONAL DATA
How we use your personal information is described in our Privacy Policy. Please familiarise yourself with this before using our website.
15. LIMITATION OF LIABILITY
15.1. Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
15.2. Different limitations and exclusions of liability will apply to liability arising as a result of the purchase of any goods from our Website, which will be set out in our E-commerce Terms of Sale.
15.3. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.
15.4. Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16. LINKS
There may be links that will let you leave this Website or that will let you access this Website from third party websites. These links are provided to you for your information only. Linked third party websites are not under our control and we are not responsible for the contents of any such linked website or any link contained in such a linked website. We will not be liable for any loss or damage that may arise from your use of them. Any concerns regarding any such service or resource or any link should be directed to the particular outside service or resource. Existence of links to other third party websites is not an endorsement in favour of such website or the products or services contained in any linked website. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
17. LINKING TO OUR WEBSITE
17.1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Website in any website that is not owned by you. Our Website must not be framed on any other website, nor may you create a link to any part of our Website other than the home page.
17.2. We reserve the right to withdraw linking permission without notice.
17.3. The website on which you are linking must comply in all respects with the Acceptable Standards set out above in section 13 of these Terms of Use.
17.4. If you wish to make any use of content on our Website other than that set out above, please contact UKConsumerAdvice@loreal.com.
18. VIRUSES
18.1. We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.
18.2. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful, or otherwise harmfully interacting with our Website or any part of it. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not interfere with, damage or disrupt any software used in the provision of our Website or any equipment or network or software owned or used by any third party on which this Website relies in any way. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
19. OTHER IMPORTANT TERMS
19.1. These Terms of Use are between you and us. No other person will have any rights to enforce them. Neither of us will need to get the agreement of any other person in order to end a contract or make any changes to these Terms of Use.
19.2. If we fail to insist that you perform any of your obligations under these Terms of Use, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
20. GOVERNING LAW AND JURISDICTION
20.1. Please note that these Terms of Use, their subject matter and their formation, are governed by English law. If you are a consumer and resident of Scotland or Northern Ireland, you will benefit from mandatory provisions of, and legal rights available to you under, the laws of that country. Nothing in these Terms of Use affects your rights as a consumer to rely on these local law mandatory provisions and legal rights. You and we both agree that the courts of England will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms of Use except that (i) if you are a consumer and live in Scotland you can bring legal proceedings in respect of these Terms of Use in either the Scottish or the English courts; and (ii) if you live in Northern Ireland, you can bring legal proceedings in respect of these Terms of Use in either the Northern Irish or the English courts.
21. LOCAL LAWS AND REGULATIONS
21.1. Our Website, its content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in the UK. By continuing to access, view or make use of our Website and any related content and services, you warrant and represent to us that you are located in the UK. If you are not located in the UK, you must immediately discontinue use of our Website and any related content and services.
21.2. Our Website is not directed at any person in any jurisdiction where for any reason the publication or availability of our Website is prohibited. Those in respect of whom such prohibitions apply must not access our Website.
21.3. We do not promise that either our Website or the content available on it are appropriate for use or permitted by local laws in other locations. Those who access our Website from non-UK jurisdictions do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.
22. CONTACT US
To contact us, please email UKConsumerAdvice@loreal.com
Thank you for visiting our Website.